Last updated: 13/02/2026

This Shipping Policy applies to all orders placed through our online store at [DOMAIN]. Please read it together with our Terms and Conditions and our separate Returns/Withdrawal Policy.

Shipping destinations
We ship within Romania and to European Union countries. If you are outside the EU and wish to place an order, please contact us at [EMAIL] before ordering to confirm availability and shipping options.

Order processing
Orders are usually processed within 2–5 business days after payment confirmation. During peak periods (campaigns/holidays) or for products that require additional preparation (as stated on the product page), processing may take longer and we will communicate the estimated timeline.

Stock availability
Products are shipped subject to stock availability. If an item becomes unavailable after you place an order, we will contact you to offer one of the following: waiting for restock, replacement with a similar item (only with your consent), or partial/full cancellation.

Shipping methods and estimated delivery times
Romania: courier delivery and, where available, delivery to a pickup point/locker. Estimated delivery time is 2–5 business days.

All delivery times are estimates and may vary due to destination, peak periods, weather conditions, carrier capacity, or other events outside our control. Unless otherwise agreed with you, delivery is made without undue delay and, in any event, no later than 30 days from the conclusion of the contract, as required by applicable law.

Shipping costs
Shipping fees are shown at checkout and are calculated based on destination and shipping method. Any free-shipping thresholds or promotions will be clearly displayed and/or applied at checkout.

Order tracking
Where available, we will email you a tracking number or tracking link once your order ships. For some postal services, tracking may be limited in certain countries.

Incorrect address or failed delivery
Please double-check your delivery details before submitting your order. If delivery fails due to incomplete/incorrect address details or inability to contact the recipient, the carrier may return the parcel to us. We will contact you to arrange re-shipment; additional shipping fees may apply, to the extent permitted by law and depending on the cause of the failed delivery.

Damaged parcel or damaged product in transit
We recommend checking the parcel upon delivery. If you notice damage, please contact us as soon as possible at [EMAIL] and provide relevant photos (packaging, labels, product). We will review the case and work with the carrier to resolve it. This process does not affect your statutory rights.

Delays or lost parcels
We cannot guarantee carrier timelines. If a parcel is significantly delayed or appears lost, contact us at [EMAIL]. We will open an investigation with the carrier and keep you updated.

Transfer of risk
For consumers, the risk of loss or damage generally transfers when you (or a person designated by you) take physical possession of the goods. An exception may apply if you appoint a carrier that was not offered by us as an option; in that case the risk may transfer upon handover to that carrier, without affecting your rights against the carrier.

Contact
For shipping-related questions, contact us at [EMAIL] or [PHONE].